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In this era of technology, email has gained significant importance. Whether it is in the workplace or for personal use, emails are used everywhere. Although an end number of email services are available today, choosing the right one is a tricky task. Therefore, one should always select the correct email services that keep their data safe from cyber threats while providing them with a smooth emailing experience. One of the best email service providers is British Telecommunication. The company is known for its broadband services. In addition to that, it is also famous for offering free BT Mail services to all of its broadband users. 

BT email is one of the most trustworthy and safe emailing platforms. It comes with various advanced and advantageous features. The best part is, it also helps the users customize their email according to their preferences. They can also add multiple accounts to their email. However, you don’t need to have to purchase broadband to get the email services. You can buy the BT Email subscription by giving a minimal fee.

Moreover, all the users must create their email username or account to get the benefits of the BT Mail services. Therefore, we have provided the complete procedure to create an email account on BT in this write-up. In addition to that, we have added the step-wise method for BT Mail Login along with its key features and other necessary information.  

Features of BT Mail

In this blog section, we have discussed the best features and advantages that you can enjoy after performing BT Mail login. The email service comes with various benefits. A few of these are mentioned below:-

➔ Add multiple email addresses for family and friends 

BT mail allows its users to add up to 10 email addresses for themselves and others. 

➔ Customize the BT Mail as per your preferences

You can customize your BT Mail account according to your preferences to add a personal touch to it. In addition to that, you can alter the panel size and its position, remove or add options, change the font size or color, etc. 

➔ Continue the service even after ceasing the broadband 

BT provides its mailing services free of cost to the users who purchase broadband. However, the users who don’t want to continue with the BT broadband services can continue using the BT Email Login services. Moreover, you can continue using the mailing platform by switching to a BT premium account and pay a minimal amount to access the service. 

Steps to create BT Mail account

Steps to create BT Mail account

All the BT broadband users get a Standard email with their broadband program for no extra cost. Moreover, to make the most out of the mailing service, you should create a BT ID first. It works as your login credentials and helps you get access to your account. Moreover, to create a BT ID, you need to follow the below instructions:-

➔ First of all, open your internet browser. 

➔ Then go to its address bar and enter the web address- “” 

➔ Now, the sign-in window will appear on the screen. 

➔ You should look for the “Create One” screen to begin the BT mail ID creation process. 

➔ After clicking on the above link, the account creation window will appear on the screen.

➔ Here, you need to provide the email address that you want to link with your BT ID.   

➔ Now, you should enter the email address that you want to link with your BT account. Moreover, you will be required to enter the same email address twice. 

➔ You should provide the details in the next window, including your name, create a BT ID, and secure it with a password. 

➔ Then, you should choose the security question and answer it. Furthermore, you should enter your birth date and mobile number. 

➔ Now, enter the BT account number that you get on your BT broadband bill. 

➔ In the last step, you need to verify the details. For this, you should enter your mobile number and make sure that you appropriately select the BT ID. 

➔ In the end, you should review all the details you entered during the procedure. 

➔ Now, your BT ID gets created successfully. Moreover, now you can log in to your account and manage it by performing various functions.

You can also customize your BT Email account settings and link your contacts with the calendar. Along with this, you can also customize the layout to add a personal touch to your account.  

Log in to BT Mail

In this section, we have provided the step-by-step procedure to log in to your BT mail account. Therefore, all the users who want to access their email account should follow the steps given below:-

BT Mail Login

➔ Firstly, you need to open the internet browser on your system. 

➔ After this, you should visit the official website of British Telecom by entering in the address bar of your browser. 

➔ Now, the official homepage of BT Mail will open on your screen. 

➔ Here, you need to click on the “Email” option given in the upper right corner of the screen. 

➔ After this, you’ll be redirected to the official BT Email login window.  

➔ Here, you need to enter your BT email address in the first field. 

➔ In the next step, you should enter the BT Mail login password. 

➔ Furthermore, you should select the “keep me signed in” checkbox to stay signed in to your BT email account on your device. However, if you’re not using your device, you should not select the “Keep me signed in” box.

➔ After entering all the information, you should click on the “Sign In” button to log in to your account successfully. 

How to recover your BT Mail Account

Don’t worry if you can’t remember the username or password of your BT mail. You can recover your account with the procedures given in the below sections. 

➔ First of all, you need to go to the official login window of BT mail. Therefore, you should enter “” in the address bar of your browser. 

➔ After this, you should click on the “Forgotten your login credentials link. The option is provided below the password field. 

➔ The next window will appear on the screen. It will help you recover your account even after forgetting your BT email login credentials. 

➔ To recover your account, you need to provide the information asked to help BT identify your account. For this, you need to give any of this information:- 

➔ Email Address or BT ID

➔ Phone Number

➔ BT Account Number 

➔ If you enter your BT ID, you will be required to verify your identity. In addition to that, you should also create a new password for your account. 

➔ All those who have forgotten their BT mail ID should enter the phone number that they have registered with their account. 

➔ After entering your phone number, you’ll be asked to answer the security questions you selected while creating your account. Once you’ve answered all the questions correctly, you will get your BT ID on your screen.

➔ If you forgot the BT email address you have registered with your account, then log in to your account and click on the “Package” option. After this, select “Inclusive Extras” and “BT Mail.” 

➔ After following these steps, you should click on the “Manage BT Email” option. Now, all the email addresses will appear on the screen, and you can preview and recover your account. 

What are the settings for outgoing and incoming BT Email Servers?

IMAP and POP refer to the protocols or technologies that allow the users to download the email messages to their computer or other devices. Moreover, to find out whether you are using IMAP or POP settings, you should open your email program and highlight the mail account. After this, go to its settings or properties, check whether the Mail server type is set to IMAP or POP. 


➔ IMAP always syncs with the BT email server. Thus, any changes that you make in your email program will appear in the BT webmail inbox. 

➔ POP3 does not sync with the BT Email server. Thus, the changes you make in your email program won’t be transferred to the webmail inbox. 

 If you use the webmail and an email client regularly, you should use IMAP with SSL enabled. 

  • SSL refers to the Secure Socket Layer, which makes sure that the data exchanged between your email client and the BT email server is encrypted. It will make it almost impossible for any cybercriminal to steal your login credentials. 

Protect your email server from spammers and cybercriminals. For this, you need to make sure that all the emails sent through the BT mail service have SMTP authentication. 

  • SMTP authentication refers to an authentication process that identifies the origin of emails. Primarily, it stops the emails from being sent anonymously, and therefore it helps to combat spam. 


This write-up serves as a complete guide for BT Mail users. It included complete information on its features and advantages, how to create an account, or BT Mail login. In addition to that, it also included the process to recover your account, along with many useful FAQs. And if you find any issue then contact official BT Customer Service team.

How to Access your BT Email Account


This is the session timeout security feature of the BT mail service. It has been added to the BT mail features to enhance the security of the users. It was introduced as a security measure to protect the users who regularly use Wi-Fi and unprotected networks to access their email account.

This error generally pops up when the BT Mail tries to load data from the servers, but it is not getting a response. It does not necessarily indicate that there is a problem. Sometimes, the error is caused due to the interrupted network connectivity. For this, you should try the following methods:-

➔ Check your broadband connection and speed

➔ You can restart your computer or any device and power cycle your BT Hub

➔ Close your internet browser, log out to Bt email and log in again 

➔ Clear your cookies and cache

The users generally see this notification when they:- 

Try to read the contents of a folder 

➔ Read the account settings 

➔ BT Mail is trying to load the folders under a selected account in the left panel

You can resolve this issue by logging out and then logging back again. 

Sometimes users see a message stating, “An error occurred while saving the email” while trying to save or import the message. You can easily resolve this issue by logging out to your BT Mail ID and then logging back again. 

Users face this error due to many reasons. However, usually, it takes extra time to carry out the action, so the server times out on the request. 

For example:-

➔ Reading or displaying a message

➔ Replying or forwarding a message

➔ Adding an attachment to a message 

➔ Editing a draft message 

➔ Moving, adding, or re-naming a folder 

However, you can resolve the issue by performing BT Mail login out and logging in again. 

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